Support

Report a Problem.

Tell us what went wrong and we will get it to the right person. The more specific you can be about what you were doing when it happened, the faster we can fix it.

Before You Start

Some problems have a faster route than a ticket.

How-to videos
Frequently asked questions
General enquiries

Urgent?: +1 919-457-1947
Mon–Fri, 9:00am – 5:00pm ET
Clinical questions: Anything about your treatment or care plan should go to your own provider, who holds clinical authority for your care.

Problem Report

All fields are required — each one narrows down the cause.

Full name *

Account email *

Country *

Contact phone *

Problem observed on *

Priority *

Can you still use the product despite the problem? *

What happened? *

Anything else we should know? *